Repair and refurbishment, delivered on behalf of the brands you trust.
We are the local service team behind manufacturers, retailers and service providers who need devices repaired, refurbished and returned to their customers, under their name.
- 1You contact your brand or retailerThey check warranty and raise the repair.
- 2They arrange collectionYour device is shipped to one of our facilities.
- 3We repair and test itUsing the brand's approved parts and processes.
- Step 4It comes back to youWe email you updates along the way.
Your repair is being handled for your brand or retailer.
We email you at key points in your repair: when your device arrives, when you need a return shipping label, if there's an invoice for work outside warranty, and when it's on its way back. Warranty decisions, changes and complaints are handled by the company you bought it from.
Emails you can expect
Received and dispatched notices, return shipping labels, and invoices for out-of-warranty work. Every one quotes your repair reference.
No walk-ins or drop-offs
Our facilities are secure, enterprise sites. Devices can only arrive through your brand's arranged returns process.
Questions? Reply by email
About a label or invoice we sent, reply to that email and our team will help. For warranty or anything else, contact your brand or retailer. We don't take phone calls.
Your Australian service team, without building one.
Enterprise-grade repair, refurbishment and returns logistics for manufacturers, telcos, retailers and insurers. We work white-label, so your customers deal with your brand.
In-warranty repair
Diagnosis and repair to OEM procedures with approved parts, test jigs and fixtures.
Refurbishment
Test, clean, grade and repack returned stock so it can be redeployed or resold.
Returns logistics
Bulk and individual collections, booking portals and labels, routed to the nearest facility.
Parts and inventory
Secure storage of OEM parts and spares, with stock reporting back to your team.
Need a local service partner for your products?
Tell us about your brand and volumes. Our business development team will reply within two business days.
Common questions
Why did I get an email from service-centre.com.au?
Your brand or retailer has sent your device to us for repair or assessment. We email you key updates, such as when it arrives and when it's on its way back.
Can I check my repair status with you directly?
We'll email you when your device arrives and again when it's dispatched back to you. For anything in between, your brand or retailer has full visibility and can help.
Why have I received an invoice?
If the fault isn't covered by warranty, we'll email you an invoice for the out-of-warranty work. It quotes your repair reference and explains what's included. Questions about the charge? Reply to the invoice email.
I've been sent a return shipping label. What do I do?
Print the label, pack your device securely, attach the label and drop it at [COURIER DROP-OFF, e.g. any Australia Post outlet]. Please don't bring it to us in person.
Can I bring my device to you?
No. We can only accept devices booked in by a partner brand, which also protects your warranty.
Is this email genuine?
Our emails only come from addresses ending in @service-centre.com.au and always quote your repair reference. We will never ask for your password, or for card details by email or phone. Invoices are paid only through [PAYMENT METHOD] shown on the invoice itself. If you're unsure, reply to the email or check with your brand or retailer.